Privacy Policy

Plain-language summary: Blend is built to help beauty professionals organize their work. We do not sell personal information, and we do not use professional records for cross-app advertising.

This Privacy Policy explains how Blend (“Blend,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you use the Blend mobile application, Apple Watch companion experience, website, support channels, and related services.

1. Information you provide

Account and profile information

We may collect an email address, display name, selected profession, business display name, account type, and authentication identifiers when you create or use a Blend account.

Professional content

Depending on the features you use, Blend may store client profiles, formulas, product and inventory records, appointment information, professional notes, service history, preferences, revenue entries, and optional photographs. You control the professional content you add.

Muse and voice input

When you type or dictate a request to Muse, Blend may process the resulting text and related context needed to respond or perform the requested action. Apple Watch dictation is presented through Apple’s system input interface; Blend receives the completed text returned by that interface rather than recording continuous raw microphone audio for this feature.

Support communications

If you contact us, we may receive your name, email address, message, diagnostic details you choose to share, and any attachments you provide.

2. Information collected automatically

Blend may collect device and app information such as operating system, app version, general device type, crash reports, performance information, feature interactions, subscription status, and anonymous or account-linked technical identifiers. We use this information to operate, secure, troubleshoot, and improve Blend.

3. Purchases and subscriptions

Purchases on Apple platforms are processed by Apple. Blend may use RevenueCat to validate purchase status, determine active entitlements, support restoration, and understand subscription events. Blend does not receive your complete payment-card number from Apple or RevenueCat.

4. How we use information

• Provide, personalize, and maintain Blend.
• Save and synchronize professional records when cloud features are enabled.
• Process membership status and restore purchases.
• Respond to support, privacy, and security requests.
• Detect errors, prevent abuse, and protect accounts.
• Understand product usage and improve usability.
• Comply with legal obligations and enforce our terms.

5. Service providers

We may use service providers to operate Blend, including Firebase or related Google services for authentication, storage, databases, functions, analytics, or diagnostics; RevenueCat for subscription infrastructure; Apple for App Store purchases, TestFlight, device services, and Watch dictation; and hosting, email, or support providers used for the website and customer communications.

These providers process information under their own terms and privacy policies and only for the services they provide to us.

6. Sharing

We do not sell personal information. We may share information with service providers, when you direct us to do so, to complete a business transaction involving Blend, to protect safety or rights, or when required by law.

7. Data retention

We retain information for as long as reasonably necessary to provide Blend, maintain business and security records, resolve disputes, comply with law, and enforce agreements. Retention periods vary by data type and account status.

8. Your choices

You may update professional information in the app, control optional permissions through device settings, manage subscriptions through Apple, export or remove certain local records, and request access, correction, or deletion by contacting us.

9. Client and third-party information

Beauty professionals are responsible for having an appropriate basis to enter and manage information about clients or other individuals in Blend. Do not store information you are not authorized to collect or use.

10. Security

We use reasonable administrative, technical, and organizational safeguards. No storage or transmission system can be guaranteed completely secure, so users should also protect their devices and account credentials.

11. Children

Blend is designed for professional business use and is not directed to children under 13.

12. International use

Information may be processed in countries other than the one where you live. Where required, we use appropriate safeguards for such processing.

13. Changes

We may update this policy as Blend evolves. We will post the revised version here and update the effective date.

14. Contact

Questions or privacy requests may be sent to privacy@useblend.app. General support is available at support@useblend.app.

This policy is a launch draft and should be reviewed by qualified legal counsel before public release, especially if Blend adds new integrations, advertising, health-related records, or international data-transfer obligations.